Privacy Policy

General

  • Hello Honey Australia Pty Ltd - ACN 641224133 operates as a retailer via www.hellohoney.com.au and as a wholesaler and purchaser of goods for sale under the Hello Honey Brand.  In addition to this we offer our service to procure products for other brands.

  • This Privacy Policy is made to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You may request a printed copy of this Policy, at no charge to you, by contacting us in the manner outlined at the end of this Policy.

  • To use our services, you must accept this Privacy Policy and in so doing you consent to our collecting your personal information. 
     

Types of information collected and how

  • PAYPAL: Payment Platform - Our preferred platform for payment is via PayPal.  PayPal purchases accumulate on our PayPal portal and can be exported for sales reports in order to generate data for BAS reporting and End of Financial Year Tax Reporting.  Visit https://www.paypal.com/webapps/mpp/ua/privacy-full for information regarding the PayPal Privacy Policy.

Purpose of collection

  • XERO Accounting Software – Our preferred platform for wholesale invoicing is via XERO.  We enter information and collect data for our records.  Visit https://www.xero.com/au/about/legal/privacy/ for information regarding the XERO Privacy Policy.

  • PAYPAL Payment Platform – We collect information in order to collate data on the products you have ordered, it enables us to update you with shippings status.  We do not provide your details to third parties.

  • We do not provide your details to third parties.

 

How do we use and disclose your personal information?

  • All information collected from Xero and PayPal for purchases of Hello Honey products are passed onto our Company Tax Accountant and Bookkeeper for the purpose of End of Financial Year summaries. 

  • We do not disclose sensitive information with third parties nor do we trade personal information.

 

Cookies

Is my personal information secure?

  • All electronic data is stored by our third party providers PayPal and Xero in their data servers.  Summaries of these are held on our company computer for the purpose of End of Financial Year reporting, therefore physical copies are held in our company office.

  • We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, interference, modification or disclosure.

  • We utilise Norton Security for our company desktop computers, laptops and iphones.

  • We do not sell your information to third parties or commercial entities.

  • We retain collected data on a password protected server.

  • Despite our security measures, any electronic communications can be intercepted when making purchases via the internet.

Ensuring your personal information is up to date

  • You can contact us to update your personal information (see contact details below).

  • Please email us hello@hellohoney.com.au or call us on +61 0400196940 should you wish to update personal information.  We will action your request as soon as it is received.

 

Can I access or correct my personal information?

  • Website purchases - Please ensure you have updated your details on the PayPal platform prior to placing your order.  You can log directly into PayPal to do update your personal information.

  • XERO – please contact us at hello@hellohoney.com.au or call on +61 0400196940 should you wish to provide an update on your personal information.

 

Concerns or requests for access
You can contact us in relation to this privacy policy at:

 Email:
hello@hellohoney.com.au

Mail:
PO BOX 8 - KIN KIN - QLD 4571 AUSTRALIA

Phone:
+61 0400196940

Complaints

  • We welcome complaints or feedback (or praise!) by contacting us at the above details in order to resolve a situation.  Please advise your contact phone number or email address for correspondence.

  • You also have the right to make a complaint with the Office of the Australian Information Commissioner:
    - Email: enquiries@oaic.gov.au
    - Mail: Office of the Australian Information Commissioner - GPO Box 5218, Sydney NSW 2001.
    - Phone: 1300 363 992
    - Web: http://www.oaic.gov.au/privacy/making-a-privacy-complaint